Privacy Policy

At Lucky Hippo we take your privacy seriously. This policy explains what personal, technical and transactional information we collect when you use our online casino and how we use, store and protect that information. It also outlines your rights and how to contact us about your privacy choices.

Types of data we collect

Personal data

When you create an account or contact support we collect personal details such as your name, email address, date of birth, billing and contact address, and identity documents if verification is required. We also record account credentials and security questions needed to protect access.

Technical data

We gather technical information about your device and connection, including IP address, browser type, device identifiers, operating system and how you interact with the site. This helps us maintain service performance and improve site compatibility on desktop and mobile.

Transactional data

We keep records of deposits, withdrawals, game activity, bet history and payment method details to process transactions, manage accounts and detect fraud. Payment card or bank details are handled in accordance with payment provider requirements and are not stored by us unless explicitly required and disclosed to you.

How we use your information

We use collected data to operate your account, process payments, verify identity, respond to support requests, and detect or prevent fraud. Your information supports compliance checks, the administration of promotions you opt into, and the improvement of our services. We may also use anonymized data for analytics and product development.

Data protection practices

We protect information with reasonable administrative, technical and security measures designed to limit access to authorized personnel. Access controls, encryption for data in transit, and regular security reviews are used to reduce the risk of unauthorized access. While we aim to safeguard data, no system is entirely risk-free.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, measure site performance and personalise content. You can control cookie settings through your browser, but disabling certain cookies may affect site functionality and your experience on mobile and desktop.

User rights

If you are in Canada you have rights regarding your personal information, including access, correction and the ability to withdraw consent where applicable. You may request copies of the personal data we hold about you and ask us to correct inaccurate information.

Access, correction and deletion

To exercise your rights, contact our privacy team. We will verify your identity before making changes or providing data. Requests for deletion will be handled in accordance with legal and operational requirements - certain information may need to be retained for record-keeping, fraud prevention or regulatory purposes.

Information sharing and third parties

We may share data with service providers who perform functions on our behalf, such as payment processors, fraud and identity verification vendors, and customer support partners. We require these partners to protect personal information and only use it for the services they provide. We do not sell personal data to third parties.

Privacy policy updates

We may update this policy from time to time. Changes will be posted on the site and take effect when posted. We encourage you to review the policy periodically to stay informed about how we handle your information.

Contact

If you have questions or wish to make a privacy request, email us at [email protected].