Get in touch with our team
Our support team is available to help with questions, account-related issues, technical concerns, or general feedback. Reach out any time for fast, practical help with deposits, withdrawals, verification, bonus queries, or site access. We provide friendly assistance by email and phone and aim to respond promptly to resolve account or technical queries. For privacy or payments enquiries, contact the relevant department below and a specialist will follow up quickly. We can also assist with bonus and payout queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - response usually within 2 business hours |
| General enquiries | [email protected] - general enquiries and verification questions |
| Affiliate enquiries | [email protected] - partner and affiliate relations |
| Phone | +1 604 293 7182 - live assistance during working hours |
| Working hours | Mon-Fri, 09:00-21:00 ET; Sat-Sun, 10:00-18:00 ET |
Email Support
Email is the best way to reach us for detailed requests, account issues, or any matter that requires explanation or documents. Please include a clear subject line, your account ID and up-to-date contact details to avoid delays. For fastest handling, email [email protected] and attach any relevant files so our team can review and reply with the right next steps.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple questions via live chat can often be resolved immediately, while email requests are typically handled within 24 hours. More complex issues, such as account verification or payment investigations, may take longer depending on their nature and may require additional documentation.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the site. Tell us what works, what doesn’t, or features you’d like to see - every message is read and reviewed carefully by our team. Your input helps shape updates, fix issues, and improve the overall user experience, so please share any thoughts you have.