User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Lucky Hippo’s online casino and sportsbook services. They explain our relationship with you, what we expect from account holders, and how promotions, payments and disputes are handled. By registering or using the site you agree to these terms and any additional rules posted in relevant sections of the site.

Account responsibilities

You are responsible for maintaining accurate account information and for the security of your login credentials. Only one personal account is permitted per person unless we have agreed otherwise in writing. We may require identity verification at any time - for example before a first withdrawal or if we detect unusual activity. If you suspect unauthorised access, contact support immediately at [email protected].

Eligibility requirements

To open an account you must meet local legal gambling age requirements - at least 18 years old or the legal age in your jurisdiction where that is higher. Our services are available only where online gambling is permitted. If your jurisdiction prohibits participation, you must not register or play. We may restrict registrations from certain countries and reserve the right to refuse accounts without providing a reason.

Acceptable platform use

Use of the site must be lawful and honest. You must not attempt to cheat, collude, use multiple accounts, exploit software bugs, or otherwise abuse promotions or games. We monitor play for fairness and integrity. If we reasonably suspect fraud, bonus abuse or other breaches, we may suspend or close the account, withhold funds, and require documentation to resolve the matter.

General bonus and promotion rules

Activation

Bonuses and coupons must be activated according to the instructions shown in the promotion details. Minimum deposit requirements often apply - typically from $25 for many offers. Only one promotion may be active per account where specified.

Wagering and restrictions

Promotions carry wagering requirements and game restrictions, which vary by coupon. Wagering may apply to the bonus balance, the deposit plus bonus, or both. Some offers may carry higher wagering conditions for table games. Certain promotions include maximum cashout limits. Read the specific promotion terms before participating, as failure to follow the rules may forfeit bonus funds and related winnings.

Deposits and withdrawals

Verification and limits

We accept a range of common payment methods for deposits and withdrawals. You may be required to verify identity, payment sources and residence before funds are released. We enforce deposit and withdrawal limits where appropriate and may set temporary caps for security reasons.

Processing and fees

Deposit transactions are usually instant, while withdrawal times vary by method and may require manual review. Third-party payment providers may apply fees. We are not responsible for charges applied by banks or payment services. If documentation is requested, payouts may be delayed until checks are complete.

Dispute resolution

If you have a dispute, contact our support team at [email protected] with relevant details. We will review complaints and attempt to resolve them promptly. If we suspend or close an account for breach of terms, we will explain the reason where appropriate. Our internal decision is final unless otherwise required by applicable law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where practical, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised terms. If you do not agree with an update, you should stop using the service and close your account.